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Privacy Policy

Springbank Mechanical Systems Ltd. takes steps to ensure it meets the requirements applicable to Canadian privacy legislation. The purpose of this statement is to inform our customers, sub-contractors and suppliers and other individuals we deal with, how we collect, use, disclose and protect your personal information. Personal information is information about an identifiable individual, as more particularly described under applicable privacy legislation. This statement applies to our collection, use and disclosure of personal information in Canada. This statement does not apply to information about our employees or to information that is not personal information.

Personal Information We Collect

Springbank and its agents and representatives collect personal information in a number of circumstances in the course of completing our service, maintenance and installation work. Personal information we collect includes:

  • name, address, telephone number, and other personal or business contact information;
  • current and historical account, indebtedness and payment information we compile in connection with your account with us;
  • information relating to credit worthiness including: financial, biographical information, information that may be compiled by the organization such as transaction history, purchase history, customer profiles, etc.
  • such other information we may collect with consent or as permitted or required by law.

Use of Personal Information

Springbank generally uses personal information for the following purposes:

  • managing, administering, collecting or otherwise enforcing accounts;
  • maintaining business records for reasonable periods, and generally managing and administering our business;
  • meeting legal, regulatory, insurance, security and processing requirements; and
  • otherwise with consent or as permitted or required by law.

Consent

Springbank will not collect, use or disclose your personal information without your consent. By providing us with personal information clients provide consent to our collection and use of the information for the purposes outlined above.

If we wish to collect your personal information for purposes other than as stated above, we may request that you consent, verbally or in writing to such collection. Similarly, if we wish to use personal information that we have already collected for a purpose other than as stated above, we will seek your consent to such use.

You have the right to refuse or withdraw your consent to the collection, use and disclosure of your personal information. In some cases, such refusal or withdrawal may prohibit or adversely affect our ability to provide services to you. We will advise you if that is the case.

In some limited or rare circumstances, the law may require that we release personal information to regulatory bodies, governmental authorities and/or our professional organizations. We will notify you of any such required disclosures and provide you with the reason that obligates us to release the personal information.

Retention, Accuracy and Safeguarding

In order to preserve the information for professional purposes, and to serve you better, we will retain and safeguard your information for as long as we determine is necessary, even if you are no longer a client.

We will use appropriate technologies, and maintain high security standards to ensure the protection of your information. While we do employ up to date technology to protect your personal information when it is transmitted electronically, you should be aware that no electronic transmission can be guaranteed to be completely secure.

You may, upon written request, review your personal information and request corrections if necessary. We are committed to maintaining accurate information, and urge you to notify us promptly of any changes in your personal information.

We understand that, in the course of delivering our services, you may disclose to us personal information that you have collected regarding your employees, customers and other parties. We assure and commit to you that this information will be kept private and confidential and will not be released to any third party (other than as may be required by law) unless we first obtain consent.

Springbank’s Responsibilities

Each and every one of our employees, partners and contractors is responsible for maintaining the confidentiality and security of all personal information to which they have access. Our employees are trained to know and respect our privacy policy, and compliance with our policies and procedures for protecting personal information is a condition of their employment.

We endeavor to revisit our privacy policy and procedures from time to time to ensure that we are providing you with the highest degree of protection in connection with the delivery of our services. Such changes will be posted on our web site, listed below.

If you have any questions or comments about our firm’s policies and procedures regarding your privacy, we ask that you contact the Chief Privacy Officer, Marilyn Little at our office.

© Copyright Springbank Mechanical, 2006